The aim of this policy is to provide you with information about:
This policy applies to anyone who uses the websites of, or who buys or uses any of the services provided by, William James Management Ltd, which includes the WJ Motors brand. When we refer to “We” or “Our” or “Us” we are referring to William James Management Ltd and its subsidiaries as the context requires.
The information we collect helps us to better understand what you need from us and to improve the provision of our services to you.
We use the information collected for example to:
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
When you apply to buy products and services from us we or our financial partners may carry out a credit check. This means we may need to check certain records about you, these may include:
We will only share your information with other organisations:
The time period for which we keep information varies according to what the information is used for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected (and which you agreed to).
For example, when you contact us we may monitor and record your communications with us to use this information for training and quality purposes, and to meet our legal and regulatory requirements. Where we record calls, these call recordings are only held for a limited period of time before we delete them permanently.
We will continue to hold information about you if you do not become our customer or after your policy has expired. We will only hold such information for such periods as is necessary for the purpose of dealing with enquiries, offering other products and services you may be interested in, complying with any legal obligation and for crime and fraud prevention and detection.
The Data Protection Act 1998 entitles you to find out what information we hold about you. If you want to find out what information we hold you, will need to submit a Information Request in writing to us:
c/o The Data Controller, William James Management Ltd, Unit 8, Abbots Business Park, Primrose Hill, Kings Langley, WD4 8FR together with a cheque for £10 (to cover our costs of processing the information) made payable to: William James Management Ltd.
We may ask you to provide us with proof of your identity to make sure we are giving your information to the right person.
To help us process your request you will need to provide the following information:
policy number(s); vehicle registration number(s);
date and time (if requesting a call recording).
If any of your information is incorrect or your personal details have changed you can notify us in writing, and we will update your details.
Where you have agreed to us contacting you either when you placed an order or via your preferences within your online account, we may contact you with details of products, services and special offers that we believe you may be interested in.
If you change your mind and do not want to us to send you marketing messages you can do this in a number of ways:
calling our customer services on the phone number set out in the Contact Us section below;
writing to us at the contact details set out in the Contact Us section below; or
within your online account;
If you notify us in any of the above ways we will stop sending you marketing messages, but we may still need to contact you regarding your existing products or services.
Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you disable cookies.
We take protecting your data seriously, and strive to employ appropriate organisational and technical best-practices & security measures to protect your information against unauthorised disclosure or processing.
Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the internet.
Please note that this policy will be reviewed and may change from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
If you feel we have breached your privacy, want us to update your marketing preferences or amend your information, please contact us either: