Frequently asked questions

Here are some common questions our customers have - if you can't find the answer to your particular question, please get in touch.

Our valuation experts will attend your house and if the vehicle is as described, we will agree a valuation. With over 50 years’ experience in the industry, we guarantee you will receive the most competitive valuation.

Please have your V5 registration document or logbook (this is a legal requirement), latest MOT certificate and any other items such as keys etc.

If you've lost your V5 - you can request a duplicate from the DVLA -visit It'll cost £25 and will take about a week.

You can choose to take the number plate off the vehicle and place it on 'retention'. This means that you can sell the car, but you get to keep the number plate for future use. Visit for more details.
Payment is made instantly to the account details of the registered keeper on the day of collection, normally via bank transfer with cleared funds.
Once the inspection has been completed, we will confirm a suitable collection time to suit you.
We will consider all types of vehicles if they are as described.
If your vehicle has finance shown on the HPI, you will need to request a settlement figure from the finance company, we will then pay the outstanding finance giving you any outstanding equity.
No, however an administration fee of £50 will be charged at appointment generation stage. This fee will be credited in the form of a voucher towards a mechanical warranty on a vehicle of your choice.
You can cancel your car insurance policy as soon as we've collected the vehicle, as our collection drivers have their own special insurance.
Yes - As long as you have at least 1 month left on your road tax, you can cancel it and get a refund for any full months left on your tax. Just the DVLA that you have sold your car. If you pay by Direct Debit, this will be cancelled automatically. You will get a refund cheque from the DVLA for any full months left on your tax.